Privacy Policy for Emerald Quality Solutions
Effective Date: 31st March 2025.
At Emerald Quality Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, including our communications via text messaging (SMS/MMS).
1. Information We Collect
We do not collect or store personal information unless you voluntarily provide it to us. This may include:
Personal Identification Information: Name, phone number, email address, etc., provided when contacting us or using our services.
Usage Information: We may collect non-personally identifiable information related to the use of our services, such as interaction data from text messaging.
2. How We Use Your Information
We may use the information we collect to:
Provide customer support and respond to inquiries.
Send important information regarding our services, including updates and notifications.
Improve and personalize your experience with us.
Comply with legal obligations, if necessary.
3. 10DLC Compliance
In compliance with the 10DLC regulations, we use your phone number solely for legitimate business communications, such as customer service and transactional notifications. We do not use your phone number for marketing purposes or send unsolicited messages.
We do not share your phone number with third-party advertisers, and we do not engage in any form of SMS-based advertising.
4. No Google Analytics or Advertising
We do not use Google Analytics or any other similar third-party tracking tools to collect information about your online activity. We do not display any third-party advertisements on our website or within our communications.
5. Data Retention and Security
We take reasonable precautions to protect your personal information. Your data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request the deletion of your personal information.
Opt-out of receiving text messages at any time by replying “STOP” to any SMS or contacting us directly.
7. Changes to This Privacy Policy
Emerald Quality Solutions reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns regarding our Privacy Policy, please contact us at:
Emerald Quality Solutions
Phone: 239-323-9517
Email: [email protected]